Return & Exchange Policy

Thank you for the purchase of our products!

Our company carefully examine the goods before it is shipped out to our respective customers. If for any reason you are dissatisfied with the goods when it arrives, please notify and report to us at hello@oregannewzealand.com.my 3 days upon received the orders. We will be reaching out to you and advice for the procedures.

 
  1. This Return and Exchange policy shall only be applicable for Oregan Online Store only.
  2. All replacements or exchange of Products is subject to stocks availability.
  3. If the price of the exchanged item is lower than the returned item, the difference will not be refunded.
  4. All items have to be return within 15 days from the date the orders received.
  5. Customers are to undertake the full responsibility on returning the products to the company. The company shall not liable for any damage or loss of items during the return shipment to the company. The returning of goods shall be at customer’s expenses.
  6. Return/Exchange of Products can be arranged under the following reasons:
    a) If any Product has been delivered in a damaged or defective condition; or
    b) If the Product is out of date or expired; or
    c) If the wrong Product which is different from the Order is delivered;
    d) Missing parts / Items
  7. To be eligible for a return, the product must be in same condition, remain sealed and unopened and its original packing conditions as it first delivered together with the proof of purchase.
  8. Oregan will inspect the returned products upon receiving. If the condition of the products fulfilled the Return and Exchange Policy, replacement or exchange will be made to the customers.
  9. Upon dispute, Oregan reserves the right to make the final decision on all exchange & return cases.
 

If you need an exchange, please contact us at hello@oregannewzealand.com.my before returning the product. Please attached photo of the products for further verification/ investigation purpose.

All of the above is subject to the discretion of Oregan Healthline (M) and its employees.